Terms of service

These terms govern use of AwardRocket by organisers, entrants, judges and guests. By creating an account or using the service you agree to them.

The service

AwardRocket is software for running awards programmes: entries, judging, a public website, communications and awards-night ticketing. We provide the platform. You are responsible for your programme, your content and your relationships with entrants, judges and guests.

Accounts

You must give accurate details and keep your password safe. Organisation owners are responsible for people they invite.

Fees

AwardRocket plans are billed yearly, at the prices shown in the app and on the pricing page. You can build for free. A plan is needed to put a programme live. Entry and ticket payments are taken by you through Stripe Connect. You are the merchant of record for those payments. Platform subscription fees are charged by AwardRocket.

Fair use

The Pro plan includes unlimited programmes for genuine use. Every programme must be an awards programme run by your organisation. You may not resell or provide AwardRocket to other organisations, or use it for websites that aren't about your awards. If an account looks outside fair use, we'll contact you before taking any action.

Acceptable use

Do not use the service to break the law, send spam, probe other organisations’ data, or upload malware. We may suspend an account that puts the service or other customers at risk.

Cancellation

You may cancel at any time, and the cancellation takes effect at your renewal date. A plan also ends if payment still fails after our retries, about two weeks after the renewal date. When a plan ends, your websites and your entry, judge and booking pages go offline. Owners and admins can still sign in and export your data for 12 months. Choosing a plan again restores everything.

If an organisation has no plan for 12 months after its plan ended, we permanently delete it and its data. We email the owners 30 days and 7 days before. See the privacy notice for what we keep after that.

Liability

The service is provided as available. We are not liable for lost entries, judging outcomes, or event issues caused by your configuration or by third-party payments. Nothing in these terms limits liability that cannot be limited under UK law.

Law

These terms are governed by the law of England and Wales.